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Title: Night Operations Desk Manager - Spring 2025
Employee Classification: Student Help Regular
Division Name: Student Affairs
Department: University Housing Services

Job Summary

The Night Operations Desk Manager will be administratively responsible to the Night Operations Supervisors and Coordinators. Duties include but not limited to: serving as an information and referral source, handling emergency situations, enforcing university policies and procedures, performing clerical duties, checking keys & IDS, securing doors, and controlling guest access as well as other duties as assigned. Promotional opportunities are available for those desiring a leadership role.

Additional Information

Student employees are eligible to participate in the University’s 403(b) Plan.  More information can be found here.

Pay Rate

$16.00/hour

Required Qualifications

- 16 credit hours of completed undergraduate course work at the time of appointment
- Cumulative 2.20 GPA at time of application
- Enrolled in classes at least part-time as an undergraduate or graduate student at Illinois State University
- Available to work the hours of 11:30 pm to 6:15 am Monday - Sunday (including Friday and Saturday night)
- Special meetings and dates as assigned
- Reliable and responsible
- Must be able to work a minimum of 20 hours per week

Preferred Qualifications

- Students with Work Study are strongly preferred
- Ability to provide positive customer service experience to all residents and guests
- Ability to think critically on the job and problem solve as needed
- Ability to multitask and be flexible
- Ability to maintain confidentiality
- Attention to detail
- Have a positive attitude
- Good academic and disciplinary standing with the university
- Organizational and communication skills
- Strong work ethic
- Teamwork

Work Hours

11:30 p.m. - 6:00 a.m. Monday through Sunday

Functional Expectations

Must be able to complete the following with or without a reasonable accommodations:
- Lift 25 lbs. from floor to waist.
- Occasionally transport up to 25 lbs. up or down stairs.
- Move about in various locations across campus as needed to complete day-to-day work.
- Remain at a workstation for extended periods.
- Effectively communicate on a daily basis.

Proposed Starting Date

Spring 2025

Required Applicant Documents

Resume & Work Availability

Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Special Instructions for Applicants

You will be responsible for the following information. Please read all the information to make sure you are completing your application correctly.

All documents attached to your application must include your name.

All required forms/documents must be attached to the application before clicking submit.

If selected, you will receive an email from www.HireRight.com in order to start the background check process. Please respond to their email immediately upon receipt.

University Housing Services Student Employment link.
http://housing.illinoisstate.edu/about/employment/student/

Work Availability Form:
-Download and complete the Availability Form for Night Operations found here: http://housing.illinoisstate.edu/about/employment/student/
Submitting your class schedule or an alternate form is not sufficient and may constitute an incomplete application.

If Hired:
- A Welcome Letter which includes Hiring Instructions will be sent to your ISU email account.

- ALL required Hiring Paperwork must be completed and approved before you can begin working.

- After a candidate is hired they will receive emails to their ISU email address regarding Ethics and Crime Reporting Training. This is mandatory training required by the State of Illinois. Failure to complete the training can result in disciplinary action by the State of Illinois.

All Night Operations employees are required to wear a name badge and a designated Night Operations Shirt. This is considered a fringe benefit.

Contact Information for Applicants

vpsauniversityhousingservicesnightmanagers@ilstu.edu

Important Information for Applicants

This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

In addition, all appointments are contingent upon proof of eligibility for employment at Illinois State University to perform the required duties described above on your scheduled start date. The Immigration and Control Act of 1986, Public Law 99-603, requires all new employees to file an I-9 in person and no later than three days from the beginning of employment. This may be accomplished within the department or through Human Resources. A list of the types of documentation you will be expected to provide is available at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents. Failure to comply with this law will result in cancellation of your appointment.

Illinois State University, as your employer, is required by federal law to ensure proper tax withholding from wages and to ensure that the required reporting of employee wages, withholding, and employment taxes is accurate. For this reason, every employee must have a valid Social Security Number registered with the University at the time of employment and/or as soon after as possible, but no later than 45 days from the start date. Failure to comply with this law may result in cancellation of your appointment.

Illinois State University student employees are restricted to no more than 28 hours per week of on-campus employment for all positions held.

International students are restricted by their visa status to no more than 20 hours per week of on-campus employment when the university is in session but may work more when the university is not in session. International students should contact the Office of International Studies and Programs for guidance if they have questions concerning employment restrictions.

Illinois State University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at (309) 438-3383. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311.